Help
Questions, answered
Sizing
The shoe is unisex. Which size do I pick?
Go by your UK size. The Eleven Low comes in UK 3 to 10, whole sizes, and the sizing is the same for everyone. If you know your EU or US size instead, the size guide shows UK, EU, US men's and US women's side by side, with foot length in cm.
I don't know my size. What now?
Measure your foot at home: stand on a sheet of paper with your heel against a wall, mark your longest toe, and measure the length in centimetres. Match it on the size guide. It takes two minutes.
I'm between two sizes.
Take the larger one. If it still isn't right, swap it. Size exchange is free within 7 days of delivery.
Orders & payment
How can I pay?
Online through Razorpay: UPI (Google Pay, PhonePe, Paytm and others), debit and credit cards, net banking and wallets. We never see or store your card details.
Is cash on delivery available?
Yes. Choose Cash on delivery at checkout and pay ₹250 online now to confirm the order. You pay the rest in cash or UPI at the door. The ₹250 is part of your total, not an extra fee. It covers the courier's two-way shipping, so it is refunded if you cancel before dispatch, but not if the parcel is refused at delivery.
Are there any offers?
Yes. Buy 2 pairs and get 5% off, or 3 or more and get 10% off. Mix any colours and sizes. The discount shows up in your bag on its own. On your first order there is also a 10% code: unlock it in your bag with your WhatsApp number.
How do I know my order went through?
You'll land on a confirmation page with your order number (it starts with ELV-). You can look it up any time on the Track order page.
Shipping & delivery
Do you charge for shipping?
No. Shipping is free on every order, anywhere in India.
When will my order arrive?
We dispatch within 48 hours of your order. After that it depends on where you live. Enter your PIN code on any product page to see the delivery estimate for your address.
How do I track my order?
Open the Track order page and enter your order number and mobile number. Once your pair ships, we also send you the courier name and tracking number.
Exchange & returns
What if the size doesn't fit?
Swap it for another size, free, within 7 days of delivery. Keep the pair unworn outdoors and in its box, then message us on WhatsApp with your order number and we'll arrange it.
What if my pair arrives damaged?
Tell us within 48 hours of delivery with photos on WhatsApp. We'll replace it or refund you in full.
Warranty
Is there a warranty?
Yes. Every pair has a 6-month warranty from the date of delivery on the sole and stitching. If the sole comes apart or the stitching opens in normal use, we repair it free, or replace the pair if it can't be repaired. Send photos and your order number on WhatsApp to start a claim. Details are on our Warranty page.
The sneakers
What are they made of?
A canvas upper with suede-finish toe and heel panels, flat cotton laces, metal eyelets, a padded collar and a white rubber sole. Made in India.
How do I clean them?
Brush off dry dirt first. Spot-clean the canvas with mild soap, a little water and a soft brush. Wipe the rubber sole with a damp cloth. Don't machine-wash or tumble-dry them. Stuff them with paper and let them air-dry away from direct sun. The Care guide has the full steps.
Which colours are there?
One shape, the Eleven Low, in five colourways: Sorbet, Mint, Lilac, Peach and Butter.
Talk to us
How do I reach you?
WhatsApp is fastest. Message us on +91 63950 66176 about sizing, an order or anything else. You can call the same number too.