Warranty

What the warranty covers

Every pair of 11 Cross sneakers bought from us carries a 6-month warranty from the date of delivery against manufacturing defects in:

• The sole: the sole coming away from the upper, or a sole that cracks through in normal use.
• The stitching: seams that open or stitching that comes undone.

If a covered fault appears, we repair the pair free. If it can't be repaired properly, we replace it with the same product and size, or a similar one if that one is no longer available.

What it doesn't cover

• Normal wear: worn-down soles, creasing, scuffs, stains and fading of the colours.
• Damage from accidents, cuts, burns, pets, machine-washing, soaking in water, or drying next to heat.
• Pairs that have been repaired or altered by someone else.
• Size or fit. For that, see our 7-day size exchange in Returns & exchanges.

How to make a claim

1. WhatsApp us on +91 63950 66176 with your order number (it starts with ELV-) or proof of purchase, and clear photos of the problem.
2. We reply within 2 business days and tell you whether the fault is covered.
3. For a covered fault, send the pair to us. We cover the return shipping for approved claims, repair or replace the pair, and ship it back free.

This warranty is in addition to your rights under the Consumer Protection Act, 2019, and does not limit them.

Questions? WhatsApp or call +91 63950 66176, or email [email protected]. 11 Cross is sold by Cordane & Co, 56, Dwarika Green Phase-2, Mauza Rohta, Agra, Uttar Pradesh 282009.