Shipping policy

Where we ship

We deliver to serviceable PIN codes across India through our courier partners. Shipping is free on every order.

Cash on delivery

Cash on delivery is available: pay a ₹250 advance online at checkout to confirm the order, and the rest in cash or UPI to the delivery person. The advance is part of the order total. See Returns for how the advance is handled if an order is cancelled or refused.

When your order ships

Orders are dispatched within 48 hours of the order being confirmed. If the product page shows a longer dispatch time for the size you chose, that time applies. Delivery time after dispatch depends on your location; you can check the estimate for your PIN code on any product page.

Tracking

Once your order is dispatched we send the courier name and tracking number to the mobile number and email you gave at checkout. You can also check it on the Track order page.

Delays and failed delivery

If a courier cannot deliver after repeated attempts, the parcel returns to us and we contact you to arrange re-delivery. Please check your address and PIN code carefully at checkout.

Questions? WhatsApp or call +91 63950 66176, or email [email protected]. 11 Cross is sold by Cordane & Co, 56, Dwarika Green Phase-2, Mauza Rohta, Agra, Uttar Pradesh 282009.