Policies
Returns, exchanges & refunds
Last updated 15 November 2026
Size exchanges
If your pair doesn't fit, you can exchange it free for another size of the same product within 7 days of delivery, subject to stock. The pair must be unworn outdoors and returned in the original box with all packaging.
Returns
If you receive a damaged, defective or wrong item, tell us within 48 hours of delivery with photos on WhatsApp (+91 63950 66176). We will arrange a pickup and send a replacement or a full refund.
For other returns within 7 days of delivery, contact us first. Unworn pairs in original packaging are eligible for a refund of the product price.
Refunds
Approved refunds are issued to the original payment method through Razorpay within 5–7 business days after we receive and inspect the return. Your bank may take a few more days to show the credit.
Cancellations
You can cancel an order before it is dispatched by messaging us with your order number. Cancelled prepaid orders are refunded in full to the original payment method.
Cash on delivery orders
Cash on delivery orders are confirmed with a ₹250 advance paid online, which is part of the order total. If you cancel before dispatch, the advance is refunded in full. If the parcel is refused or can't be delivered after it has been dispatched, the advance is kept to cover the courier's shipping both ways. For an approved return of a cash on delivery order, we refund the full amount you paid (advance plus cash) to your bank account or UPI ID.
Questions? WhatsApp or call +91 63950 66176, or email [email protected]. 11 Cross is sold by Cordane & Co, 56, Dwarika Green Phase-2, Mauza Rohta, Agra, Uttar Pradesh 282009.