Privacy policy

11 Cross is a brand of Cordane & Co, which runs this website and is responsible for the personal data described here.

What we collect

When you order, we collect your name, mobile number, email and delivery address, plus the items you buy. If you type your mobile number at checkout but don't finish the order, we keep it with your name, email, city and bag so we can message you once on WhatsApp to help; we delete these details after 30 days. If you ask for our first-order code, we keep your mobile number to link the code to it, send it to you on WhatsApp, and may message you about it. If you ask to be told when an upcoming pair launches, we keep the mobile number or email you give us with that pair, and use it only to tell you when it is ready to order; ask us any time and we'll delete it. Payments are processed by Razorpay; we never receive or store your card, UPI or bank details.

How we use it

We use your details only to process and deliver your order, send order updates, and handle exchanges and refunds. We share your name, phone and address with our courier partner for delivery.

What we don't do

We do not sell your personal data, and we don't send marketing messages unless you ask us to.

Cookies and storage

Your shopping bag is stored in your own browser so it survives a page refresh. Our own visit statistics use a random ID kept in your browser, never your name, phone or IP address.

We use the Meta pixel to measure our ads on Meta's platforms: it tells Meta when someone views a product, adds it to the bag, starts checkout or completes an order (the items and amount, not your name, phone, address or payment details). Meta may set its own cookies for this, as described in Meta's privacy policy. You can limit ad tracking in your Meta ad settings or by blocking third-party cookies in your browser.

To find and fix problems on the site, we record how pages are used: the pages you open, scrolls, taps, clicks and errors. Anything you type into a form (name, phone, address) is hidden before it leaves your browser, and order and tracking pages are not recorded. The recordings are kept on our own storage (Cloudflare R2), only our team can watch them, and they are deleted after 30 days.

Your choices

You can ask us to correct or delete your details at any time by messaging +91 63950 66176 or emailing [email protected]. We keep order records as long as required for accounting and tax purposes.

Questions? WhatsApp or call +91 63950 66176, or email [email protected]. 11 Cross is sold by Cordane & Co, 56, Dwarika Green Phase-2, Mauza Rohta, Agra, Uttar Pradesh 282009.