Terms of service

11 Cross is a brand of Cordane & Co (partnership firm), 56, Dwarika Green Phase-2, Mauza Rohta, Agra, Uttar Pradesh 282009, India, which operates this website and is the seller of every order placed on it. By placing an order you agree to these terms.

Products and prices

All prices are in Indian Rupees and include applicable taxes. We try to show colours and finishes accurately; colours can look slightly different from one screen to another. We may update prices or withdraw products at any time; this does not affect orders already paid.

Orders and payment

Your order is confirmed once payment is successfully received through Razorpay. We may cancel and fully refund an order if an item is unavailable or a pricing error occurred.

Shipping, returns and refunds

See our Shipping policy and Returns, exchanges & refunds.

Liability

Our liability for any order is limited to the amount paid for it. Nothing in these terms limits rights you have under Indian consumer protection law.

Governing law

These terms are governed by the laws of India, with courts at Agra, Uttar Pradesh having jurisdiction.

Grievance officer

For any complaint about an order, a product or this website, contact our grievance officer, Vishal Pandey, at [email protected] or on +91 63950 66176, at Cordane & Co, 56, Dwarika Green Phase-2, Mauza Rohta, Agra, Uttar Pradesh 282009. We acknowledge every complaint within 48 hours and aim to resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Questions? WhatsApp or call +91 63950 66176, or email [email protected]. 11 Cross is sold by Cordane & Co, 56, Dwarika Green Phase-2, Mauza Rohta, Agra, Uttar Pradesh 282009.